What Dell Support Thinks of Dell “I too am working in Dell tech support,” the poster said, saying his job had been to route calls to the proper support group. “The great thing is that tomorrow is my last day here. Great because this by far has been one of the least gratifying and frustrating positions I have ever held. Yes, there are extensive and considerable problems with Dell tech support. Their outsourcing to India is not even the least of them. Every day is a continuous assault by absolutely clueless and irate customers and an ineffective phone-based support system that is enough to make anyone crack. I’m saying that it all sucks: Dell’s systems and their support and the morons who purchase them … So many times I’ve had to restrain myself from telling customers who are whining about what a piece their Dell is that, hey, guess you should’ve bought a Mac. Goodbye, Dell!”