Methodology

Some of my most productive business tools are the simplest. Take the triage board. It’s a whiteboard that hangs over my desk that has a list of my current projects, with magnets marking what I’m working on next. Weekly I erase the board and re-prioritize my projects, and daily I scribble notes and move the magnets as I work. These concrete tools are about focus, flexibility, and the least amount of investment possible. It’s critical to work on the most important things, and important to know what’s next. Seeing the list of clients and projects helps me understand where I stand in terms of bandwidth too, using the simple, physical limits of the size of the board and legibility of my writing at smaller sizes. ...

“A common example is process as proxy. Good process serves you so you > can serve customers. But if you’re not watchful, the process can > become the thing. This can happen very easily in large organizations. > The process becomes the proxy for the result you want. You stop > looking at outcomes and just make sure you’re doing the process right. > Gulp.” (Jeff Bezos) This is a quote from a Jeff Bezos letter to the board, talking about internal metrics and improvements. Sometimes when you add a process to a problem, the process can become the focus and not the outcome. ...